CDK Global Inc continues to experience service interruptions related to its recent cybersecurity incident, which temporarily impacted the upload of certain inventory feeds to Cars.com. We have taken steps to establish an alternative process, and we can confirm that your inventory feed is functioning with updated data. No action is required from you at this time.
If you use CDK Global as your CRM provider, please note that you can access all of your Cars.com leads and connections through Cars Commerce Hub, which we are now updating five times per day to ensure that you are able to respond to your customers as quickly as possible. You can find this information within the Dealer Dash section of Cars Commerce Hub.
Cars Commerce will continue to support local retailers through this unexpected event. If you have additional questions or need any additional assistance regarding Cars.com inventory or lead management, please contact support@cars.com.
Thank you.
Stay Connected
If you'd rather not receive email updates from Cars Commerce, you canunsubscribefrom our mailing list. Please allow 7-10 days for your request to be completed.